Contact

You decide.

Should you feel that we are a good fit for you, then just say the words and we can get started!

Between the hours of 09:00am and 2.30pm Monday to Friday

or email us anytime.

Share you thoughts?

Driven by our desire to give new meaning to care and nursing services we really appreciate and value your feedback, both positive and negative.

We love hearing about your experience with Community Carers and we believe that sharing your thoughts provides us with an opportunity for improvement.

All feedback, compliments and complaints are taken seriously and handled with confidentiality and sensitivity.

Feedback, compliments and complaints can be submitted:

directly with a staff member, either verbally or by email office@communitycarers.com.au; or
by phone on 0422 737 840

Complaints.

We recommend anyone with a complaint to speak directly with a Community Carers staff member in the first instance, who will attempt to resolve the issue promptly. If the matter cannot be resolved quickly, it will be escalated to Community Carers Management team.

You can formally lodge your grievance via email office@communitycarers.com.au and a staff member can assist you to do this if you wish.

Your complaint will be formally acknowledged within two working days and a staff member will keep you updated regarding its resolution. Community Carers aims to respond to all complaints and grievances as quickly as possible, and within 28 days from acknowledgement.

If a complaint or grievance cannot be responded to in full within 28 days of acknowledgement, you will be provided with an update, which will include when a full response can be expected.

If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from Community Carers' Care Initiative Team.

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